Functions of communication

The fundamentals of communication are about sharing regardless of medium. Although, the medium is also a necessity in order to have better communication aimed at sharing the information or data. Though, communication isn’t defined in any way possible. It is an open-ended aspect that can be taken in any plausible perspective possible. From financial spheres to technological spheres, there are multifarious dimensions entailing the thein communication. Aside from fundamental aspects of how communication can be carried out, the most vehement aspects are to segregate the areas of communication.

More like,

  • Informational communication
  • Control
  • Motivational communication
  • Emotional communication

Informational communication:

The primary objective of communication in an organization is to convey information, instructions, policies, and decisions, etc. The idea of informing is to provide data and information so that employees can easily complete their jobs. For example, if a company wants to share information about finance that they are providing a new payroll policy or providing professional tax services to their employees, this information can come to employees in different ways like meeting with managers and messaging via communication networks. Communication plays an important role in spreading information, which in turn makes employees knowledgeable and thus productive. The information ensures that an employee is aware of the rules and procedures of an organization. The information helps them to make decisions by analyzing the data, in simple words, decisions can be taken only when information is available. Advertisements, articles, and information talks, etc play an important role in this regard.


The next important function of communication is to control. People use communication to control other people’s behavior. In an organization, leaders and managers use communication to maintain control over their employees or to encourage them in their work. Every organization has a schedule and formal guidelines that the employees are supposed to follow. For example, the employees are required to follow their job instructions or descriptions, or to act in accordance with company policies. Employees have to follow formal communication, formal communication controls behavior. But at the same time, friendly communications also control behavior. It is not always necessary for the leaders to issue instructions formally. In fact, friendly communication exercises greater control than formal communication.

Motivational communication:

Motivation is another important function of communication. Motivated employees play a useful role in an organization. This function of communication is relevant in all walks of life. In businesses, motivational communication is being used as a tool. Employees in an organization have to be motivated to achieve the goals within time. The leaders have to use polite and positive language to make employees realize that their actions lead them to something beneficial. The same logic applies to the employees in an organization. To motivate the employees, the manager must have a positive attitude and words of encouragement. Management should reward employees. The rewards may in the form of a cash amount or may in the form of trips or quick promotions and so on.

Emotional communication:

Talking to a person about our problems does not mean we are asking for his/her help, we talk to another person usually to pass out our feelings. In an organization, communication is an important mechanism by which employees show their frustrations. The members of the organization have so much to talk about. The content of the communication is not just objective ideas but also feelings.


The four main basic functions of communication (Information, Motivation, Control, and Emotional Expression ) in an organization or in normal life, are equally important. In any or organization, we need to maintain the strongest control, motivate the members to perform, provides a means of emotional expression, and make decisions on the basis of information.

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